COMPLAINT

If you have any COMPLAINT about this insurance contract you should contact:

Complaints Manager, A R Brassington & Co Ltd, Unit 10, The Courtyard, Kilcarbery Office Park, New Nangor Road, Dublin 22, D22T860  – Phone number: (01) 913 1075, will handle your COMPLAINT.

AR Brassington will acknowledge your COMPLAINT in writing within five (5) working days of receipt stating how AR Brassington will handle your COMPLAINT, who will handle it and what you need to do (if anything). Updates will be advised in intervals of not more than twenty (20) working days. AR Brassington will endeavour to resolve the COMPLAINT within forty (40) working days. The findings will be furnished to you within five (5) working days of completion of the investigation.

 If you remain dissatisfied, you may then contact:

Complaints Manager, CGPA Europe, 41 Boulevard Royal, L-2449, Luxembourg.

Telephone:  +352 28 13 48 20

 If you still remain dissatisfied, you have the option of contacting:

Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2. D02 VH29

Telephone (01) 567 7000.

This option is open only for individuals or incorporated bodies with an annual turnover of €3,000,000 or less. Taking any of these options will not prejudice your right of recourse to legal proceedings.